Help

Support

Something not working, or a question we haven't answered? Here are the quickest ways to get help, and answers to the things people ask most.

Common questions

Does Hyphælium read my conversations?

No. Hyphælium saves only a breadcrumb — the platform, the link back, and the opening words of your first message, so you can find the thread again. The rest of the conversation stays on the platform that created it and never passes through us. You can read more in our Privacy Policy.

Which AI platforms are supported?

Hyphælium works across Claude, ChatGPT, Gemini, Copilot and Perplexity.

Setting up Hyphælium — a step-by-step walkthrough

Hyphælium runs through a free, trusted tool called Tampermonkey. If you've not set something like this up before, don't worry — it's a handful of one-time steps, and this guide walks you through every one. Take it slowly; you only do this once.

Step 1 — Install Tampermonkey

Tampermonkey is a small, free add-on for your browser — think of it as the socket that Hyphælium plugs into. Go to tampermonkey.net — and here's an honest guide to their page, so it doesn't catch you out:

• Near the top is a row of browser names (Chrome, Microsoft Edge, Firefox…). It usually guesses your browser correctly — but glance and check your browser is the one highlighted; click it if not.
• Then scroll down, past a long block of text — and possibly past an advert in a dark box (you don't need anything in it) — until you reach the black bar titled DOWNLOAD.
• There you'll find two boxes side by side: plain "Tampermonkey" (dark icon) and "Tampermonkey BETA" (red icon). Choose the plain one — BETA is a test version for enthusiasts, not for us.
• Click its green "Get from Store" button. Your browser's own store page opens — it looks a little different in each browser, but the job is always the same: one button — "Add" or "Get" — then confirm when asked.

When it's done, you'll see a small Tampermonkey icon (a little monkey face) near the top-right of your browser, by the address bar. That's the socket fitted.

Step 2 — Turn on permission for user scripts (Chrome and Edge)

Recent versions of Chrome and Edge ask you to switch on a setting before Tampermonkey can add scripts. This is the "technical-looking" bit — but it's just two clicks, and you only do it once.

• Click the Tampermonkey icon near the top-right. If it shows a warning or a message about "developer mode" or "allow user scripts", click it — it will take you straight to the right setting.
• You'll land on your browser's Extensions page. Find the switch labelled something like "Developer mode" or "Allow user scripts" (usually top-right of that page) and turn it on.
• That's it — you can close that tab.

The exact wording and position of that switch changes from one browser version to the next, so it may look slightly different from the above — but the idea is always the same: a single on/off setting that lets Tampermonkey do its job. If you're on Firefox, Safari or Opera, you can usually skip this step entirely.

Step 3 — Add Hyphælium

Now the easy part. Click this link:

→ Install the Hyphælium userscript

Tampermonkey will open its own install screen, showing "Hyphælium" and an Install button. Click Install. (If instead you see a plain page of code, or that "can't be added from this website" message, it almost always means Step 1 or Step 2 hasn't finished — go back, check the Tampermonkey icon is there and the permission switch is on, then click the link again.)

Step 4 — Start using it

Open any supported AI platform (Claude, ChatGPT, Gemini, Copilot or Perplexity). You'll see a small green Hyphælium leaf in the bottom-right corner. Click it, sign in once with your Hyphælium email and password, and you're away — every future save is just one click of that leaf.

How do I save a conversation?

When a conversation is worth keeping, click the small green Hyphælium leaf in the corner of the page. It saves a breadcrumb in under a second.

The green button isn't showing — what do I do?

First, make sure you are on one of the supported platforms above. If it still doesn't appear, refresh the page. Then click the Tampermonkey icon near the top-right of your browser and check that Tampermonkey itself is switched on, and that the Hyphælium script inside it is enabled. If it's still hiding after that, email us — see below.

How do I find something I saved?

Open your vault and search by the words you opened with, by platform, or by date to surface the exact thread you need.

A small habit that makes finding even easier

Because your vault searches the opening words of your first message, you can do future-you a favour: start important conversations with a subject word. Open with "Legal: …", "Recipe idea: …" or "House move: …" and that word travels with the breadcrumb — ready to be searched weeks or months later, when you've forgotten everything else about the thread. It's not a feature you switch on, and there's nothing to set up. Just a habit of the first few keystrokes that pays you back every single time you search.

How do I manage or cancel my subscription?

You can cancel at any time; your access continues until the end of the period you have paid for. To make changes, email support@hyphaelium.com.

How do I delete my account and data?

Email us at privacy@hyphaelium.com and we will delete your account and personal data, as described in our Privacy Policy.

Spotted a snag? Tell us — it genuinely shapes the product

Hyphælium is built by a small team that uses it every day — but you'll find things we can't, because you use it your way. If something snags — a confusing step, a button that isn't where your hand expected, a wish for something better — email support@hyphaelium.com and it goes straight to the person who builds Hyphælium, not into a ticket queue. The best improvements so far have come exactly this way. Your elbows find what our eyes miss.