Help
Support
Something not working, or a question we haven't answered? Here are the quickest ways to get help, and answers to the things people ask most.
Get in touch: Email us at support@hyphaelium.com and we'll come back to you as soon as we can. Including the AI platform and browser you were using helps us help you faster.
Common questions
Does Hyphælium read my conversations?
No. Hyphælium saves only a breadcrumb — the platform, the link back, and the opening words of your first message, so you can find the thread again. The rest of the conversation stays on the platform that created it and never passes through us. You can read more in our Privacy Policy.
Which AI platforms are supported?
Hyphælium works across Claude, ChatGPT, Gemini, Copilot and Perplexity.
Setting up Hyphælium — a step-by-step walkthrough
Hyphælium runs through a free, trusted tool called Tampermonkey. If you've not set something like this up before, don't worry — it's a handful of one-time steps, and this guide walks you through every one. Take it slowly; you only do this once.
Before you start — what you'll need:
- A desktop or laptop web browser — Chrome, Firefox, Edge, Safari or Opera.
- About five minutes, once. (After setup, saving is a single click, every time.)
- Your Hyphælium email and password from when you subscribed.
- Your own accounts on the AI platforms you use (Claude, ChatGPT and so on) — Hyphælium works alongside those; it doesn't replace them.
One thing to expect: partway through, your browser may show a screen that looks a little technical, or a message saying a script "can't be added from this website." That's completely normal — it's just your browser asking permission. The steps below tell you exactly what to do when you see it, so it won't catch you out.
Step 1 — Install Tampermonkey
Tampermonkey is a small, free add-on for your browser — think of it as the socket that Hyphælium plugs into. Go to tampermonkey.net, choose your browser, and follow its prompt to add it. Your browser will ask you to confirm — say yes. When it's done, you'll see a small Tampermonkey icon (a little monkey face) near the top-right of your browser, by the address bar.
Step 2 — Turn on permission for user scripts (Chrome and Edge)
Recent versions of Chrome and Edge ask you to switch on a setting before Tampermonkey can add scripts. This is the "technical-looking" bit — but it's just two clicks, and you only do it once.
- Click the Tampermonkey icon near the top-right. If it shows a warning or a message about "developer mode" or "allow user scripts", click it — it will take you straight to the right setting.
- You'll land on your browser's Extensions page. Find the switch labelled something like "Developer mode" or "Allow user scripts" (usually top-right of that page) and turn it on.
- That's it — you can close that tab.
The exact wording and position of that switch changes from one browser version to the next, so it may look slightly different from the above — but the idea is always the same: a single on/off setting that lets Tampermonkey do its job. If you're on Firefox, Safari or Opera, you can usually skip this step entirely.
Step 3 — Add Hyphælium
Now the easy part. Click this link:
→ Install the Hyphælium userscript
Tampermonkey will open its own install screen, showing "Hyphælium" and an Install button. Click Install. (If instead you see a plain page of code, or that "can't be added from this website" message, it almost always means Step 1 or Step 2 hasn't finished — go back, check the Tampermonkey icon is there and the permission switch is on, then click the link again.)
Step 4 — Start using it
Open any supported AI platform (Claude, ChatGPT, Gemini, Copilot or Perplexity). You'll see a small green Hyphælium leaf in the bottom-right corner. Click it, sign in once with your Hyphælium email and password, and you're away — every future save is just one click of that leaf.
Stuck at any point? Email us at support@hyphaelium.com, telling us which step you reached and what you saw on screen. A real person will help you through it — we'd far rather hear from you than have you give up.
How do I save a conversation?
When a conversation is worth keeping, click the small green Hyphælium leaf in the corner of the page. It saves a breadcrumb in under a second.
The green button isn't showing — what do I do?
First, make sure you are on one of the supported platforms above. If it still doesn't appear, refresh the page. Then click the Tampermonkey icon near the top-right of your browser and check that Tampermonkey itself is switched on, and that the Hyphælium script inside it is enabled. If it's still hiding after that, email us — see below.
How do I find something I saved?
Open your vault and search by the words you opened with, by platform, or by date to surface the exact thread you need.
A small habit that makes finding even easier
Because your vault searches the opening words of your first message, you can do future-you a favour: start important conversations with a subject word. Open with "Legal: …", "Recipe idea: …" or "House move: …" and that word travels with the breadcrumb — ready to be searched weeks or months later, when you've forgotten everything else about the thread. It's not a feature you switch on, and there's nothing to set up. Just a habit of the first few keystrokes that pays you back every single time you search.
How do I manage or cancel my subscription?
You can cancel at any time; your access continues until the end of the period you have paid for. To make changes, email support@hyphaelium.com.
How do I delete my account and data?
Email us at privacy@hyphaelium.com and we will delete your account and personal data, as described in our Privacy Policy.
Still stuck? Email support@hyphaelium.com — a real person will read it.